The budget planning process has many of the same benefits for business as it does for car buying. As business owners, it is imperative to understand how changes to your spend impact the bottom line. Unfortunately, many small business owners do not create a budget and lack clarity on how much they can shift their financial resources during the year.

As you grow, do you understand how your growth is impacting your customer experience? Lacking simple business operating fundamentals can dramatically impact your customer experience. Here is an example of a customer interaction that highlights potentially significant challenges internally as the company grows. Read to learn steps to take to avoid your customers suffering from your growth.